FAQ's

We’ve gathered the most common questions our customers ask about our products, refills, shipping, and service so you can find answers quickly and easily. Whether you’re new to bubblebro or a long-time fizz fan, this guide will help you get the most out of your soda maker and keep the bubbles flowing without interruption.

Shipping & Returns

Whether you’re ordering a new soda maker or topping up your CO₂ supply, here’s everything you need to know about delivery, shipping costs, and returns. Read more about our shipping terms.

Where does bubblebro deliver?

Across all Emirates in the UAE.

  • Dubai → delivered by our in-house team (Mon–Sat, no Sundays)
  • Other Emirates → delivered by Aramex (Mon–Sat)
  • International → not available (CO₂ restricted by air)

From Dubai to Fujairah, we’ve got you covered. Due to airline rules, CO₂ cylinders can’t be shipped abroad - but GCC expansion is on the way.

How fast is delivery?

Dubai: Same-day. Other Emirates: Next-day.

  • Dubai → order before 11 am (Mon–Sat) for same-day delivery 
  • Dubai → after 11 am = delivered next working day 
  • Other Emirates → order before 5:30 pm (Mon–Sat) for next-day delivery
  • Orders after cut-off → dispatched the following working day 

Refills are urgent, so we built the UAE’s fastest CO₂ delivery service: same-day in Dubai, next-day across the Emirates. No deliveries on Sundays or public holidays.

How much does delivery cost?

Free on orders over AED 100. AED 10 below.

  • Free delivery for orders AED 100+
  • AED 10 flat fee if below AED 100
  • Costs are shown clearly at checkout

Most customers order 2+ refills together to qualify for free delivery and never pay shipping fees.

Pro tip: Invest in a third cylinder that you can use while you wait for us to deliver your refills!

Can I change my delivery after ordering?

Yes, contact us on WhatsApp.

  • Call or WhatsApp +971 50 225 6529
  • If not dispatched yet, we’ll reroute immediately
  • If dispatched, we’ll try to re-route, but delays may occur

Our support team is quick and flexible. Just drop us a message and we’ll do our best to adjust your order.

Can I pick up my order?

Not yet, delivery only.

  • Direct pickup isn’t available
  • Pick-up points are being planned for select Emirates

Right now, all orders are delivered directly to your door. Pick-up locations are coming soon.

How will I know when my order is dispatched?

We’ll always notify you.

  • Dubai → you’ll get an email in the morning, on the day that your order is out for delivery. Our team may also contact you to confirm delivery time, or you can call or WhatsApp us on 050 225 6529 for a delivery time estimate
  • Other Emirates → you’ll get an email with tracking number + link

You’ll never be left guessing - you’ll always know when your order is on the way.

Pro tip: If you’ve already paid for your order, please feel free to leave your empty cylinders outside your door – our team will deliver your refills to your doorstep or the nearest shaded area, even if you’re not home.

Orders & Refills

From placing your first order to keeping your soda maker stocked with CO₂, this section covers how to order, exchange cylinders, and get the most from our service.

How do I order a CO₂ refill?

Online or in-store exchange.

Choose doorstep delivery or quick in-store swap - whichever is easiest for you.

How much does a CO₂ refill cost?

AED 60 per cylinder (with empty returned).

  • Same price online & in-store
  • Must hand over an empty cylinder at delivery or store exchange
  • Free delivery on orders AED 100+
  • AED 10 fee if under AED 100

Every refill requires an empty bubblebro cylinder to be returned. This way, you always keep the same number of cylinders - simple, fair, and cost-effective.

Can I exchange Sodastream or other brands?

No, only bubblebro cylinders.

  • Works with screw-in cylinders (EU/US type)
  • Not compatible with Sodastream Quick Connect
  • Not Compatible with machines from Australia / New Zealand that use a thread that’s specific to that region
  • Ensures consistent food-grade CO₂

To guarantee quality and safety, we only refill our own cylinders. Once you have a Bubble Bro cylinder, you’re set for unlimited exchanges.

How do I avoid running out of CO₂?

Keep 3 cylinders at home.

  • 1 in use
  • 2 ready to exchange

This simple rotation keeps your fizz flowing - even while one cylinder is out for refill.

How do I know if my cylinder is empty?

Check weight or fitting.

  • Full = 1.15–1.2 kg
  • Empty = 750–800 g
  • No fizz? Make sure it’s screwed in tightly

Most “empty” issues come from a loose fitting. Weighing confirms how much CO₂ is left inside.

Where does the CO₂ come from?

Locally sourced, food-grade CO₂.

  • Supplied by leading UAE partner
  • Filled only in our in-house facility
  • No imports or unknown sources

Every bubblebro cylinder contains certified food-grade CO₂. We keep filling strictly in-house, so you always get the right purity for safe, delicious fizz.

Products

Learn more about our soda makers, accessories, and flavours, plus tips to help you get the most out of your bubblebro experience.

What’s the difference between the Origin, Versa, and Drinkmate?

Different machines for different needs.

Origin → Carbonates water (easiest and quickest to use for water only)

Versa → carbonates water + pulp-free drinks, with 4 fizz levels

Drinkmate → carbonates water + pulp-free drinks, no fizz selector

Pick Origin if you only want sparkling water. Choose Versa for full control and variety (mocktails, juices, flavoured water). Go for Drinkmate if you want versatility without extra settings.

Why use a home soda maker?

Because it’s healthier, cheaper, and better for the planet.

  • Healthier → You decide what goes in your drink. No hidden sugars, chemicals, or preservatives.
  • Cheaper → Make sparkling water and sodas at home for less than half the price of store-bought.
  • Eco-friendly → 1 reusable bottle replaces 1,000+ single-use plastic bottles.
  • Convenient → Fresh fizz anytime, no need to carry heavy bottles from the store.
  • Customisable → You can carbonate to your liking – as strong or as light as you’d like.
  • Fun → Endless flavour combinations for the whole family.

With a soda maker at home, you’re in control: enjoy healthier drinks, save money with every refill, and cut down plastic waste - all while keeping your fridge stocked with your favourite sparkling creations. It’s the smarter, greener, and more enjoyable way to stay hydrated.

What are the benefits of sparkling water?

Healthy, hydrating & refreshing.

  • Supports digestion & swallowing
  • Helps you feel full (supports weight management)
  • May support healthy cholesterol levels
  • Boosts hydration compared to still water

Sparkling water is sugar-free, calorie-free, and more fun to drink, helping the whole family stay hydrated.

Why use a home soda maker?

Smarter for health, wallet & planet.

  • Healthier → You control sugar, flavours & ingredients
  • Cheaper → Save up to 70% vs. supermarket sodas
  • Eco-friendly → 1 reusable bottle = replaces 1,000+ plastics/year
  • Convenient → Fresh fizz anytime, no heavy bottles to carry
  • Customisable → Carbonate to your taste or preference
  • Fun → Endless flavour mixes for kids & adults

A soda maker means freedom from store-bought sodas, real savings every month, and a serious cut in plastic waste.

Is a soda maker worth it?

In the UAE, usually yes - fast payback.

  • Save money → Home carbonation costs up to 70% less than imported sparkling water
  • Cut plastic → 1 reusable bottle = 1,000+ bottles avoided/year
  • Payback → For daily sparkling water drinkers, the machine pays back in months
  • Efficiency → Bubble Bro’s short-burst fizz = less CO₂ used
  • Reliability → UAE-based warranty (up to 2 years)

Sparkling water is expensive in the UAE. Most bubblebro customers recover their investment within a few months.

How long does a CO₂ cylinder last?

40–60 litres per cylinder - depends on fizz strength & machine type.

  • Light fizz → ~60 bottles
  • Strong fizz → ~40 bottles
  • Bubble Bro advantage → short bursts = more control, less waste
  • Other brands → automated or single long-burst machines usually consume more CO₂ per bottle

With Bubble Bro, you decide how much CO₂ goes in. That means better efficiency per cylinder and more drinks compared to automatic machines that keep pumping gas even after the release valve opens or machines that operate with a single long burst that agitates the water too much to absorb CO₂ efficiently.

How to control your CO₂ usage

Smart fizzing = more drinks per cylinder.

  • Use short bursts (not one long push) → same fizz, less gas
  • Stop once the fizz level you like is reached
  • Remember: automatic machines often over-carbonate because they’re pre-programmed, and machines that rely on a single long burst to carbonate often result in substandard carbonation or the need to carbonate the same bottle multiple times for optimal results, while Bubble Bro lets you stop exactly when you’re happy

This small difference adds up: better control = lower cost per drink.

Are bubblebro cylinders compatible with other machines?

Yes, standard screw-in size, fits most leading soda makers.

  • Works with bubblebro, SodaStream (screw-in EU/US type), Drinkmate, Aarke, Philips, and other brands using 60L screw-in cylinders
  • Not compatible with SodaStream Quick Connect cylinders or soda makers from Australia/Oceania (different valve thread)
  • Swap them directly into your existing compatible machine - no adapter needed
  • bubblebro machines use short-burst tech → more efficient CO₂ use than many automatic or long-burst models

Even if you already own another brand’s machine, you can safely use bubblebro cylinders. Every refill is done in-house in the UAE, with certified food-grade CO₂ and full traceability.

bubblebro cylinders come with a money-back guarantee on compatibility – if our cylinders don’t work on your machine for any reason, we’ll take them back and issue you a full refund.

How does the cylinder exchange work?

Simple swap system, no waiting.

  • Exchange price = AED 60 per cylinder
  • Hand us your empty cylinder, we'll give you a full one
  • Dubai → Same-day delivery Mon–Sat (cut-off 11 am)
  • Other Emirates → Next-day delivery Mon–Sat (cut-off 5:30 pm)
  • Keep 3 cylinders at home → 1 in use, 2 to exchange

With 3 cylinders, you’ll never run out of fizz - always one ready while another is being swapped.

How are cylinders refilled & checked?

Strict, manual quality process.

  • Step 1: Returned cylinders are cleaned & inspected
  • Step 2: Each cylinder is hand-filled with certified food-grade CO₂
  • Step 3: Pressure-tested & leak-checked
  • Step 4: Sealed, capped & labelled with batch tracking

Our refill process is more controlled than mass imports - every cylinder is individually tested for safety & performance.

Can I exchange my non-bubblebro cylinder with a bubblebro refill, or can you refill my cylinder?

No, only bubblebro cylinders can be exchanged or refilled.

  • Refill price = AED 60 per cylinder
  • Always a 1:1 swap → you hand us your empty, we give you a full one
  • To avoid running out, we recommend keeping 3 cylinders at home (1 in use, 2 ready to exchange)
  • Swap options:

    Dubai → Same-day delivery Mon–Sat (cut-off 11 am)

    Other Emirates → Next-day delivery Mon–Sat (cut-off 5:30 pm)

    In-store partners → Quick swaps available at participating retailers

For safety and quality reasons, we cannot refill or exchange third-party cylinders (e.g. SodaStream). Although some look similar, valve mechanisms differ, and not all brands use certified food-grade CO₂. By sticking to Bubble Bro cylinders, we guarantee proper purity, strict QC, and full traceability every time.

How should I store my cylinders?

Keep them upright, dry & ready.

  • Store indoors at room temperature
  • Keep upright (not rolling in cars or drawers)
  • Avoid damp areas to protect the valve
  • Best practice → 2–3 cylinders at home

Cylinders are designed to be reused hundreds of times. With basic care, they’ll last for years.

Where does your CO₂ come from?

100% food-grade CO₂, locally sourced.

  • Supplied by certified UAE partners
  • Refilled only in our in-house facility
  • Strict purity & safety checks

Every Bubble Bro cylinder is safe, food-grade, and locally refilled - no imports, no compromises.

Can I use syrups?

Yes, fruity, sugar-free, or both.

  • Versa / Drinkmate → Add before or after carbonation
  • Origin and other Soda Makers → Add only after carbonation
  • Choices:
  • Fruit syrups (up to 60% fruit content)
  • Bubble Light syrups (sugar-free, stevia)

From fruity sodas to guilt-free spritzers, syrups let you create drinks your way.

Where do your syrups come from?

Premium syrups from Fruttamax, Hungary.

  • Family-owned company, producing syrups since the 1970s
  • Made in Hungary under strict EU food safety standards
  • Focus on natural fruit taste & high fruit content
  • Wide range: berry, citrus, tropical & soda-style flavours

We tested many brands worldwide before choosing Fruttamax. It won on taste, quality, and carbonation performance.

Why did bubblebro pick Fruttamax?

Because it’s the best, and only with us in the UAE.

  • Family-owned brand from Hungary, making syrups since the 1970s
  • Up to 60% real fruit content in fruit syrups → authentic taste
  • Sugar-free range (Bubble Light, stevia-sweetened) for guilt-free fizz
  • Low-foam formula → blends perfectly with carbonation
  • After testing many brands worldwide, Fruttamax won on taste, quality & stability
  • Exclusive distributor → only available in the UAE through bubblebro

We chose Fruttamax because it’s crafted for sparkling water at home, not generic sodas. The result? Better fizz, natural fruit flavour, and healthier options - customers say it beats supermarket sodas every time.

What about bottles & accessories?

More options than any other UAE brand.

  • Standard → 1L (850ml carbonation capacity)
  • Small → 500ml (450ml carbonation capacity)
  • Premium stainless steel → 500ml & 1L (Origin & Versa only)
  • BPA-free, reusable, safe
  • Dishwasher-safe caps & parts (bottles hand-wash only)

Extra bottles = more convenience. 500ml is perfect for kids or single servings, and avoids the waste you’d encounter if you’re forced to make a large bottle for a smaller serving or under-fill your large bottle, which consumes more CO₂. Stainless steel keeps drinks cooler for longer.

What warranty do machines have?

All machines covered.

  • Versa → 2-year household warranty
  • Origin → 1-year household warranty
  • Drinkmate → 2-year household use / 1 year commercial use warranty

UAE-based support = help is always close by.

Didn’t find your answer?

Don't hesitate to contact us though the form below or reach us on WhatsApp.